What if I change my mind? Can I get a refund or change the type of package?
I really hope you don’t change your mind because the moment you complete your payment, there’ll be a cancellation charge of 10% and this percentage increases the closer you get to the concert date. There is also no option to ‘upgrade’ your package except to cancel the original purchase and hope for availability of the new package you want. So, it is important to know which level you want or can afford up front.
How many packages or reservations can I make? I want to go with a group of friends.
According to the website, you can only reserve for 2 people including yourself. So that means you can only help one other friend. (Note: the English on the website isn’t very clear so I’m not sure if you can reserve two single packages or if the maximum of 2 pax means you can only book a twin package. Based on how the website is setup, I think each individual can only reserve one package, either a single or twin.)
How easy is it to reserve a Global Package? How fast will it sell out?
The website itself is pretty straightforward and no translation is needed because there is an English version mini site for each event. Just do your preparations – create an account with SMTOWN Travel and PayPal ahead of time. As to how fast the packages will sell out, it won’t be as bad as the stories you hear about trying to get regular concert tickets in Korea. But, that being said, it doesn’t mean you should be complacent about trying to book your tour package. You’ll probably have a window period of 2-5 minutes after release (on the stated date/time KST) to make your selection after which choices will get progressively narrowed down. For the recent ElyXiOn in Seoul concert Global Package sales in October, packages remained available (as in, not completely sold out in all categories) for a good 20 minutes or so but you might not be able to reserve your package of choice. For the ElyXiOn in Japan sales in December, the sell-out rate was even faster than the Korea concert. Within 1 minute right after the release the global packages were completely sold out. This probably is because there is only one hotel in Japan compared with 4 different hotels and categories in Korea. So demand is greater for the Japan/overseas packages due to the smaller group of fans that SM can cater for.
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